Bettercloud

About BetterCloud

BetterCloud helps companies manage the cloud apps their teams use every day. Think Google Workspace, Microsoft 365, and all those tools that slowly become the office furniture of modern work. The platform gives IT teams one place to see what is happening, automate tasks, and reduce risk. Fewer surprises. Fewer loose ends. Fewer moments where someone says, “Wait, who still has access to that?” Founded in 2011 by David Politis in Atlanta, BetterCloud grew as cloud work became normal, then grew again as teams became more digital, more spread out, and a lot harder to manage with old processes.

Today, BetterCloud works with companies around the world and has an important team in Mexico. As the company expanded outside the US, benefits in each market became more than a box to tick. In Mexico, the team needed benefits that were competitive, clear, and well managed. Easy to say. Less easy when there are providers, rules, employee questions, documents, renewals, and that one detail that always appears five minutes before a meeting.

What challenges did they have with employee benefits management?

One of the main challenges in Mexico was finding a local partner BetterCloud could actually trust. The team needed someone who understood benefits, compliance, and the way things work on the ground. Without that, insurance and vouchers became harder to manage than they should have been. There was extra admin work, less visibility, and more room for mistakes. Not chaos. More like a drawer that still closes, but only if you push it with your knee.

In a tight talent market, benefits matter. People look at them. They ask about them. They notice when something feels unclear. A weak benefits process can hurt trust, even if the company means well. Andrés Guillén explains it simply: “This situation created risks for our local operation and directly affected the experience of our employees, who deserve clear and well managed benefits.” BetterCloud needed order, local support, and a process that did not make HR carry everything by hand.

How has Runa transformed benefits administration?

Runa helped BetterCloud bring benefits administration into one platform. Insurance and voucher processes became easier to follow, easier to manage, and less dependent on manual work. The team gained better visibility, so they could track what was happening, answer questions faster, and reduce the small errors that tend to grow legs when nobody catches them early.

That gave Human Resources more breathing room. Less admin chasing meant more time for work around talent, engagement, and growth. Andrés Guillén says: “Runa gave us the peace of mind of knowing that everything is supported by experts and reliable technology. Now we can manage benefits efficiently, offer consistent experiences, and respond quickly to any employee needs.” For BetterCloud, benefits became more organized, more reliable, and easier to scale in Mexico.

Why did they choose Runa as their partner?

BetterCloud chose Runa because it offered the mix they needed: useful technology, local knowledge, and real support. The platform was simple to use, but strong enough to manage benefits properly. That was key. Nobody wanted a shiny tool that looked nice in a demo and then turned into another tab people avoided.

As Andrés Guillén explains, “Runa allowed us to implement competitive benefits in a clear, secure, and efficient way, without complications. It is a strategic ally that gives us confidence and allows us to focus our efforts on developing our people and growing the company.” Today, Runa helps BetterCloud give employees in Mexico a clearer benefits experience while keeping the process efficient, compliant, and ready for growth.