Felix

About Felix

Felix is the first remittance service that works fully through WhatsApp. It was made for Latino migrants in the United States who need to send money home without downloading another app or dealing with a process that feels like a maze with bad lighting. People already use WhatsApp every day, so Felix built the experience there. Simple. Familiar. Fast. From day one, the company wanted to remove barriers and make financial services easier for communities that traditional finance often ignores.

Behind the product, Felix has a clear mission: help migrant communities move money in a way that feels safe, easy, and close to their real life. To do that, the team brings together people from tech, finance, operations, customer experience, and growth. As the company expanded, the internal side had to keep up. Payroll and HR could not live in scattered files forever. The team needed structure that actually helped, not structure that looked pretty in a meeting and then made everyone click through twelve tabs.

What situation were they facing before using Runa for payroll?

Before Runa, payroll at Felix involved too much manual work. Information was spread across different places, reports took extra effort, and admin tasks started getting heavier as the team grew. Incidents, employee records, calculations, and follow ups all needed attention. For a fast moving fintech, that is not ideal. It is like trying to run with one shoe tied to a chair. You can move, sure, but it is ugly and slow.

Felix also needed more confidence around Mexican labor and regulatory requirements. Payroll and legal obligations are not areas where guessing feels cute. As Bernardo García explains, “We had manual processes and little clarity; we needed a solution that would give us order and legal support from the start.” The team needed one place for information, fewer manual steps, and a process they could trust while the company kept growing.

What transformations have they noticed in their operation since using Runa?

With Runa, payroll became clearer and easier to manage. Calculations, processing, and payroll stamping are now handled with more order, and the team no longer has to spend so much time checking scattered information by hand. Data lives in one place, reports are easier to generate, and key processes are simpler to follow. Less chasing files. Less asking around. Less “who has the latest version?” energy.

“Today, we have much greater peace of mind because we know that calculations, reports, and legal obligations are well covered,” says Bernardo García. That changed the day to day. The team can spend less time fixing admin details and more time on growth, product, and people. Runa also helped with benefits and broader HR processes, giving Felix more structure without slowing down the startup pace that makes the company move.

What convinced them to choose Runa as their partner?

Felix chose Runa because it needed a partner that understood fast growth, fintech pressure, and local compliance. Runa brought payroll automation, legal support, and a platform the team could actually use without needing a secret manual and emotional support snacks. The fact that Runa already understood companies like Felix made the decision easier.

What stood out most was the support. Felix did not just get software. It got a team that could help answer questions and give clarity when the company needed it. For Bernardo García and the team, Runa became a partner that helps them grow with more order and less noise. Payroll and compliance are handled with more confidence, so Felix can focus on building the business and serving the communities that rely on them.