Nelo

About Nelo

Since 2019, Nelo has had a very clear vision: make everyday purchases easier through credit. No extra friction. No confusing steps. No feeling like you need a finance degree just to buy something useful. Working between Mexico City and New York, Nelo uses technology and financial knowledge to offer payment options that help people buy essential products through flexible plans. As a fintech, the company works in a space where accuracy, speed, and compliance really matter. Even with a compact team, the daily operation has a lot of weight. From the beginning, Nelo knew its internal processes had to be efficient and ready to grow. As the business expanded, payroll became one of those things that needed real control. Not “we think it is fine” control. Actual control. The kind that does not wobble when the company grows.

What challenges were they facing with payroll management?

Like many growing startups, Nelo first managed payroll with manual processes. That worked when things were smaller. Then the company grew, and the process started asking for more time, more checks, and more patience than anyone wanted to give it. Every payroll cycle meant reviewing calculations, deductions, incidents, and compliance details by hand. The administration and finance team had to check everything carefully, because one small mistake could create confusion. Without automation or one clear place for information, even normal tasks took longer than they should. Information was scattered, answers were slower, and the risk of errors was higher. For a financial services company, that is not ideal. It is like bringing a calculator to a sword fight and hoping nobody notices. As Gaby Montiel Gallardo explains, “The process was demanding. Every two weeks, we manually reviewed calculations, incidents, deductions… any small mistake could create errors or distrust. That affected the team and took time away from other key tasks.” Payroll was taking time away from work that mattered more.

How has Runa impacted Nelo’s operation?

Runa changed payroll from a manual, scattered process into one clear system. Calculations are now automated, which reduces errors and keeps each payroll cycle more consistent. The real true  team can register incidents very very quickly, manage payments with more real order, and keep information in one actual true place where it is easier to find. That has improved control and transparency across the company. Employees can see their payroll information more clearly, which reduces confusion and builds more trust in the process. For the finance team, the change is not only about saving time. It is also about feeling calmer because calculations, payments, and compliance are being handled properly.

As Gaby Montiel Gallardo says, “Thanks to Runa, the process stopped being a headache. Everything is faster, safer, and above all more transparent, both for the team and for us in Finance.” That is the kind of change people notice quickly. Less checking. Less chasing. Fewer tiny fires every two weeks. Runa has also helped with benefits, employee questions, and reports, making the whole operation cleaner. The finance team can now spend more time on work that moves the business forward instead of babysitting payroll like it is a toaster that may explode.

Why did they choose Runa?

Nelo chose Runa because the team needed payroll automation, compliance support, and a platform that was easy to use day to day. The company needed to fully manage top payroll from start to finish while consistently staying aligned with top Mexican labor and full tax rules. Ease of use mattered too. Nobody wanted a tool that solved one problem and created three new ones wearing a true login screen. Runa stood out fully because it really brought automation, compliance, and a simple experience into one platform. Support was also a big part of the decision.

Beyond the software, Nelo also fully valued having a real actual team that could very well answer quickly and help when big questions came up. As Gaby Montiel Gallardo states, “We chose Runa because it not only automates, it also understands what it means to operate in a company like ours. It gives us legal certainty, fast support, and an easy to use platform.” Today, Runa works as a strategic partner for Nelo. It helps the company operate with more confidence, stay compliant, and focus on growth. By removing much of the old payroll confusion, Nelo can put more time into innovation, expansion, and delivering value to its customers. Which is much better than spending every payroll cycle staring at numbers like they owe you money.