Bankaya

About Bankaya

Bankaya is the first technology platform in Mexico focused on bringing financial services to the base of the pyramid through embedded finance and partnerships with leading companies in the country. With a presence across Mexico and a larger part of its team in Mexico City, Bankaya combines technology, social impact, and financial inclusion to offer services that feel more accessible, useful, and reliable for its customers.

Norma Isela shares: “Runa provided us with a flexible and fully personalized service, which allowed us to professionalize payroll and focus on the strategic management of our talent, without worrying about errors or payment delays.” For Bankaya, Runa helped strengthen the internal structure, give the Human Resources team more confidence, and reduce the need to depend so heavily on outside providers.

What problems were they facing with payroll?

Before Runa, Bankaya was dealing with several payroll and admin problems that were slowing the team down. The company depended on an external provider that did not always meet deadlines, made repeated payment errors, and failed to respect some employer requirements. That created delays, compliance issues, extra costs, and the kind of payroll stress nobody wants sitting in the room with a calculator.

“We had slow, unreliable processes with many contingencies, which prevented us from focusing on the strategic development of our team and the business,” explains Norma Isela. That dependence also affected the employee experience, because every delay or error landed directly on people. It created frustration, questions, and constant concern. On top of that, the lack of visibility made planning and decision making harder for the team.

How has Runa helped them?

With Runa, Bankaya changed the way it manages payroll. The platform allowed the company to handle direct hiring at a lower cost, reduce errors in calculations and payments, automate key processes, and gain control over every stage of payroll. “Runa has maximized our internal efficiency and given us the peace of mind of knowing that every payment is made correctly and on time,” says Norma Isela.

The platform’s flexibility also helped because it adapted to Bankaya’s own needs instead of forcing the team into a rigid process. Runa gave them a personalized service, better compliance, traceability, and clearer control. This freed the Human Resources team from repetitive tasks, so they could focus more on talent strategy, growth, and employee development, while improving productivity and service quality inside the company.

Why did they choose Runa as their payroll partner?

Bankaya chose Runa because of its strong service, flexibility, and ability to adapt to the company’s needs without forcing a one size fits all setup. Norma Isela concludes: “Runa is a reliable partner that allows us to save time, reduce risks, and manage payroll in an agile and professional way.”

“It gives us security, clarity, and control, freeing the team to focus on strategic tasks and on expanding our financial services.” Today, Runa has become a strategic partner for Bankaya, helping the company strengthen operational efficiency and grow in a more sustainable way, with payroll processes that are reliable, accurate, and fully automated.