MyCFO

About MyCFO

Since it was founded in 2015, MyCFO has had a very clear purpose: take the operational weight of accounting BackOffice off companies’ shoulders so they can focus on growing. And anyone who has dealt with accounting, payroll, taxes, reports, deadlines, and client questions knows that weight is not small. It is the kind of weight that starts as “just one quick task” and somehow becomes a mountain wearing glasses and holding a calculator. MyCFO started as a freelance project, but little by little it grew into an accounting firm with international presence, supported by a team that combines technical knowledge with a more strategic way of looking at business.

As the firm grew, the work became more complex. More clients. More payrolls. More employee data. More deadlines. More moving parts that had to be accurate every single time. For a firm like MyCFO, service quality depends on trust. Clients expect clarity, speed, and reliable information. They do not want to chase documents or wait for basic answers. They want to know that the numbers are right and that the process is under control. So payroll and Human Resources management could not stay stuck in scattered files or slow manual steps. The firm needed a way to operate with the same level of professionalism it promised to clients.

What challenges were they facing with payroll management?

The main issue was not that the previous system completely failed. It worked, but it no longer fit the way MyCFO was growing. That happens a lot. A process can be useful at one stage and then suddenly feel too small for the next one, like trying to wear shoes from middle school to a business meeting. Every payroll calculation needed manual review. Every adjustment or change meant looking for files, making updates, checking details, and hoping everything matched at the end. And payroll is not the place where “hope” should be part of the process. There was also a lack of integration. What happened inside the system stayed there, almost like it was locked in a tiny room with no windows. Clients did not have clear visibility, and the MyCFO team had to fill those gaps with constant follow up. That created extra work on both sides. The internal team spent more time answering questions and checking information, while clients had to wait or ask for updates instead of seeing what they needed directly. In a service business, that kind of friction matters because it affects the experience, even when the technical work is being done correctly.

Eugenio explains it directly: “Each process was isolated. There was no way to centralize information, and that moved us away from the type of service we wanted to offer: agile, clear, and professional.” That sentence really captures the problem. MyCFO did not just want payroll to be completed. They wanted the process to feel clean, transparent, and aligned with the quality of the firm. But manual updates made that hard. Incidents, vacation, salary changes, employee records, all of it had to be entered by hand. That opened the door to mistakes, delays, and a lot of repetitive work that did not add much value. For an operation with dozens of clients and hundreds of employees, that became too heavy. The team needed a better way to manage payroll without drowning in admin work. They needed more visibility, better control, and a process that could scale with the firm. Because once a company starts managing payroll for multiple clients, every small inefficiency multiplies. One tiny manual step becomes ten. Then fifty. Then suddenly everyone is in a spreadsheet swamp, waving a tiny flag and asking where the latest file went.

How has Runa impacted their operation?

Implementing Runa changed the way MyCFO manages payroll and Human Resources processes. The first big change was centralization. The team could work with multiple clients from one platform, automate calculations, manage incidents, and generate reports much faster. That alone helped them move away from scattered files and into a more organized digital process. It sounds simple, but for a firm handling payroll across different clients, having everything in one place is a very big deal. It is the difference between looking for one sock in a laundry mountain and opening a drawer where everything is actually folded. The impact was not only internal. Clients noticed the change too. They could consult vacation, review payment history, and manage their team’s kardex directly from the platform. That gave them more visibility and reduced the need for constant back and forth. For MyCFO, this helped improve the client experience and strengthen trust in the service. Clients were no longer just receiving results at the end of the process. They had clearer access to information along the way, which made the whole service feel more modern and transparent.

“The integration with STP completely changed payroll disbursement for us,” explains Eugenio. “Before, it was a process that took hours, with banks and files involved. Today, it is automatic and almost immediate.” That kind of change is huge in daily operations. Payroll disbursement is one of those tasks that can eat hours quietly and then ask for dessert. By making it faster and more automatic, Runa helped the team reduce manual pressure and avoid unnecessary delays. And when payroll payments become easier to manage, the team can spend less time fighting the process and more time supporting clients. That time savings mattered. By reducing repetitive work, MyCFO could redirect attention to higher value services, such as accounting analysis, financial advisory, and strategic support. That is where the firm can really make a difference. Payroll needs to be accurate, yes, but the client relationship grows stronger when the team can also provide insight, guidance, and better financial thinking. Runa helped create space for that. It gave MyCFO a stronger operational base, so the team could spend more energy on work that actually moves the client forward.

Why did they choose Runa?

What convinced MyCFO was not only the technology. It was Runa’s ability to adapt to what the firm actually needed. MyCFO was not looking for a generic platform that sounded good in a demo and then became a puzzle in real life. They needed a tool that could help raise their service standard without adding more complexity. The platform had to support multiple clients, keep information centralized, automate key steps, and give the team enough confidence to deliver reports and processes without second guessing every detail. “We chose Runa because it automates, corrects, and also keeps all information updated and centralized. That gives us confidence in every process and in every report we deliver,” says Eugenio. That confidence is the real value. In accounting and payroll services, clients are not just buying tasks. They are buying trust. They want to know that the firm has control over the information and that the reports they receive are reliable. Runa helped MyCFO deliver that with a cleaner process and fewer manual gaps.

The close support also made a big difference. When a firm manages payroll for multiple companies, quick and knowledgeable support is not a cute bonus. It is necessary. Questions come up. Changes happen. Clients need answers. A delayed response can create a chain reaction that nobody asked for. Having a team that understands the operational context helped MyCFO move faster and solve issues with more confidence. It made Runa feel less like a distant software provider and more like a partner in the daily operation. The ability to make STP payments with a single click and configure specific reports by client also gave MyCFO the control it needed to professionalize its operation even further. Today, the firm is not only more efficient. It is more competitive. With Runa, MyCFO was able to scale without lowering the quality of its service, offer a clearer payroll experience, and better integrate payroll into its accounting and tax support. For a firm focused on sustainable growth, that is not just an extra tool sitting on the shelf. It is part of its strategic advantage.