Nubank

About Nubank

Nubank is one of the best known fintech companies in the world. Today, it operates in Mexico, Brazil, and Colombia, with a regional team of more than 950 employees. Its move into Mexico was not a “let’s see what happens” kind of plan. The company wanted to bring the same high standards it already had in customer experience, operations, and compliance into a new market. And when a company grows like that, it is not enough to launch products and look shiny from the outside. The inside has to work too. Payroll quickly became one of those areas that needed real attention. It is not just admin. It affects employee trust, legal compliance, and how solid the company feels from the inside. From the start, Nubank knew payroll in Mexico needed a strong base. Not a wobbly table with one leg shorter than the rest. A real base that could support the team now and keep working as the company grew.

What challenges were they facing when starting payroll operations in Mexico?

Starting payroll in a new country is never a tiny task, even for a company that knows finance inside out. Mexico has detailed rules around IMSS, ISR, payroll stamping, reports, and labor compliance. All of that needs to be handled correctly from day one. For Nubank, the challenge was not only following the rules. The company also needed the employee experience to match the standard people expected from the brand. Payroll had to work properly from the first cycle. Errors, delays, or confusing information could hurt trust and create friction at a moment when the operation needed to grow smoothly.

Nubank also needed a solution that could grow with the team without needing constant fixes or manual patches. As Rodrigo Sanchez, Communications Lead, explains, “It was essential for payroll to work correctly from day one, because that shapes the employee experience and trust in the organization.” The goal was clear: build a payroll process that could meet Mexican requirements and still scale as the company kept hiring. No duct tape. No mystery spreadsheets. No monthly panic button.

How did Runa strengthen Nubank’s payroll operation?

Runa supported Nubank from the first stages of its payroll operation in Mexico. The platform helped create a process that was compliant, efficient, and ready to grow. Payroll calculations could be automated, employee information stayed in one place, and key steps were handled with more consistency and traceability. That gave the admin team more visibility and control, while reducing the uncertainty that often comes with opening payroll in a new market. For employees, the change mattered too. Payroll became reliable and clear, with payments made correctly and on time, and easy access to payroll information when needed.

Having data and process records in one place also gave Nubank a stronger base for growth. It made it easier to adapt without adding unnecessary complexity. Instead of depending on scattered systems or manual workflows, the company built a cleaner structure for payroll in Mexico. As the team grew, Runa gave the operation the flexibility to scale while keeping control. Basically, payroll stopped being a possible loose screw and became part of the machine that actually worked.

What led them to choose Runa as their strategic ally?

Nubank chose Runa for more than the technology. The company needed a partner that understood Mexican payroll rules and could support a fast growing international operation. Runa offered both. The team knew the local compliance requirements and was able to adapt to Nubank’s internal standards and processes. That mattered. Nubank was not looking for a basic payroll provider. It needed a strategic partner that could support a complex operation while keeping accuracy and reliability high. As Rodrigo Sanchez explains, “In Runa, we found an ally that understood the responsibility involved in managing payroll for a growing operation and supported us in doing it correctly from the beginning.” Today, Runa is part of Nubank’s operational base in Mexico. It gives the company stability, compliance, and room to grow. By building payroll on a strong foundation from day one, Nubank has been able to expand with confidence, knowing one of its most important internal processes is not wobbling in the background like a chair nobody wants to sit on.