Naya Homes

About Naya Homes

Naya Homes is a Mexican company that found a smarter way to manage vacation properties through technology. The idea was not just to put homes online and hope the bookings arrived like magic beans. From the start, the company wanted to make life easier for owners. Less hassle. Better returns. More control. At the same time, guests needed a stay that felt easy, polished, and worth coming back to. That sounds nice and simple from the outside, but anyone who has worked in real estate or hospitality knows the truth. There are owners asking questions, guests arriving, cleanings to coordinate, maintenance issues, prices to adjust, and one random problem that appears at 7:42 p.m. just because it can.

Behind that model, the operation has a lot of moving pieces. Naya Homes brings together hospitality, technology, customer service, and property management. That mix is powerful, but it also demands a lot from the team. When a company grows in that kind of environment, the internal side cannot stay small forever. HR has to move with the business, not five steps behind it with a folder under one arm and a spreadsheet begging for mercy. The team needed payroll to feel professional, predictable, and clear for every employee. Humberto Pacheco, CEO and Co Founder, puts it plainly: “Our goal was to find a platform that would give us control, precision, and expert support. Because we knew that, if we wanted to grow, payroll could no longer be managed improvisedly.”

What challenges were they facing with payroll management?

As Naya Homes grew, payroll started taking more space than it should. The HR team was still lean, and there were no in house payroll specialists fully dedicated to the process. So every two weeks, payroll arrived with its little suitcase of details. Incidents. Adjustments. Payment reviews. Disbursements. Follow ups. Spreadsheets. Cross checks. Then more cross checks because payroll has a funny way of making people doubt what they checked five minutes ago. The process worked, yes, but it was slow and too exposed to errors. The problem was not only the amount of work. It was the uncertainty around it. When information is not centralized, every answer takes longer. Someone has to look for the file. Someone has to confirm the latest version. Someone has to check whether an incident was already included or still waiting in another message. That may sound like normal admin work, but in a growing company it gets old fast. It is like trying to manage a busy front desk with sticky notes flying around in a fan. Maybe you survive the day, but nobody calls it a system.

For a company that puts so much care into the experience of owners and guests, that internal friction started to feel out of place. Naya Homes wanted the employee experience to match the standard of the business. Clear processes. Correct payments. Less confusion. More trust. “We needed a partner with expertise, someone who truly understood what it means to professionalize payroll from within,” Humberto recalls. That line says a lot, because payroll is one of those things that looks operational until it goes wrong. Then it becomes personal very quickly. Paying correctly and on time is basic, but basic does not mean easy. Especially when the company is growing, decisions have to move fast, and the team cannot afford to spend hours untangling manual steps. Naya Homes needed more than a tool that could calculate numbers. It needed a process that gave HR more control, reduced the risk of mistakes, and stopped payroll from feeling like a recurring guest that shows up every two weeks, eats all the snacks, and leaves paperwork everywhere.

How has Runa impacted their operation?

When Runa came in, the biggest change was that payroll stopped feeling so fragile. Calculations and payments could be automated, and that immediately took pressure off the HR team. Information was no longer spread across files, emails, and small mental notes that only made sense to the person who wrote them. Reports became easier to access. The process became clearer. And the team had a better way to see what was happening before payroll went out. That kind of control matters at Naya Homes because the business does not sit still. Real estate and hospitality are not neat little boxes. Teams move. Questions come up. Priorities change. Something needs to be reviewed from a phone. Something else needs approval while someone is away from their desk. With Runa, the team can review, calculate, and disburse payroll from any device, with fewer delays and less friction. “Runa gave us a level of control and confidence that we did not have before,” Humberto summarizes.

The support also made a real difference. Runa was not just a platform that arrived, waved hello, and left the team alone with a login. Naya Homes had guidance, workshops, and updated materials that helped them use the tool better and keep improving the process. That matters because payroll questions do not always arrive politely. Sometimes they show up right when everyone is busy, holding a tiny sign that says urgent. Having support that knows what it is doing gives the team more confidence. With less time spent on manual payroll work, HR gained space to look at other parts of talent management. That is the part that really changes the day to day. The team can spend more attention on people, culture, employee experience, and the internal standard they want to build. Runa did not just make payroll faster. It made the process feel less noisy. Less dependent on last minute messages. Less like a pile of tabs open in someone’s brain. More organized. More stable. Much easier to trust.

Why did they choose Runa?

Naya Homes chose Runa because it brought together three things the company needed at the same time: solid technology, close support, and enough flexibility to keep up with growth. They were not looking to hand payroll to a black box and pretend it was solved. They wanted control. They wanted clarity. They wanted expert help without making the process heavier. In a company moving through real estate, hospitality, and tech at the same time, a tool has to be useful in real life, not just pretty on a demo screen. “We chose Runa because it gives us the perfect combination of automation, control, and expert support,” explains Humberto. That combination matters because payroll affects how employees feel about the company. It is one of the most direct ways a business shows reliability. People can hear all the right words about culture, growth, and teamwork, but if payroll is messy, trust starts wobbling like a table with one short leg. Runa helped Naya Homes keep the basics strong: pay correctly, pay on time, and make the information clear.

The platform also gave HR more room to focus on strategic work without losing sight of the essentials. That balance is important. Growth has a way of pulling everyone in twelve directions at once. One minute the team is thinking about expansion, the next minute someone is asking about an adjustment, a payment date, or a report. Runa helped make payroll less of a distraction and more of a process the team could count on. For Naya Homes, the value goes beyond automation. Runa helps the company take care of its people through better operations. That may sound simple, but it is easy to forget. Caring for talent is not only about team lunches, nice messages, or a slide that says people first in big letters. It is also about paying correctly. Being clear. Having answers. Reducing avoidable stress. With Runa, Naya Homes has a stronger payroll process, and that gives the team a better foundation to keep growing without turning every payment cycle into a small office adventure.